Privacy Policy

Last updated: August 17, 2025

At RedVozChat we value our users' privacy and are committed to protecting the personal information they provide when using our services and applications. This Privacy Policy explains how we collect, use, store and protect your data.

1. Information we collect

When using our services and the mobile app, we may collect the following information:

Contact information: name, email, phone number.
Usage information: data related to interaction within the app (messages, chats, tickets and CRM settings).
Technical information: IP address, device type, operating system and connection data.
Optional data: any other information the user chooses to share with their customer support team through the platform.

2. Use of information

We use the collected information for the following purposes:

Provide, operate and improve the app and our services.
Facilitate communication between businesses and their customers.
Personalize the user experience within the app.
Ensure security and fraud prevention.
Comply with applicable legal obligations.

3. Information sharing

We do not sell or rent personal information to third parties. We only share data in the following cases:

With service providers necessary for the operation of the app (e.g. hosting, messaging API).
With the user's express consent.
When required by law or a competent authority.

4. Storage and security

We implement reasonable technical and organizational measures to protect data against unauthorized access, loss or destruction. However, no system is completely secure and we cannot guarantee absolute security.

5. Data retention

Data is retained only for the time necessary to fulfill the purposes set out in this Policy or while the user keeps their account active.

6. User rights

Users may exercise the following rights regarding their data at any time:

Access to the information we store.
Rectification of incorrect or incomplete data.
Deletion of their data upon request, except for legal obligations.
Restriction of or objection to the processing of their information.

To exercise these rights, you can contact us at: soporte@redvoztelecom.com

7. Use of cookies and similar technologies

Our website and app may use cookies or other technologies to improve the user experience and analyze performance.

8. Changes to this policy

We reserve the right to update this Privacy Policy at any time. Any change will be published on our website and, if necessary, users will be notified by appropriate means.

9. Contact

If you have questions or concerns about this Privacy Policy, you can contact us at:

📧 Email: soporte@redvoztelecom.com
🌐 Website: https://crm.redvozchat.comm